Refund and Returns Policy
Effective Date: January 6, 2025
At Sprittopin, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with the products you have ordered, our refund and return policy outlines the steps you need to follow to request a return or exchange.
Return Eligibility
To be eligible for a return or refund, the item must meet the following conditions:
Time Frame:
Returns must be made within 30 days from the date of purchase. After this period, we will not be able to offer refunds or exchanges.
Condition:
The item must be unused, in the original packaging, and in the same condition as when it was received. If the item has been opened, used, or damaged, it may not be eligible for return.
Proof of Purchase:
A receipt or order confirmation must be provided when initiating a return or refund request.
How to Return an Item
Contact Us:
To begin the return process, please contact our customer service team via email (info@sprittopin.com) or phone ((606) 348-0234). Provide your order number, item(s) you wish to return, and the reason for the return.
Return Authorization:
Once we receive your request, our team will review it and issue a return authorization if the return is approved. We may also provide you with instructions on how to ship the item back to us.
Shipping:
You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., receiving the wrong item). We recommend using a trackable shipping service to ensure the item reaches us safely.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds are typically issued within 7-10 business days, depending on your payment method. Please note that shipping fees are non-refundable.
Exchanges
If you received a damaged or incorrect item, we will gladly exchange it for the correct product at no extra cost to you. Please contact us as soon as possible if you need an exchange.
Non-Returnable Items
The following items are non-returnable:
Items that have been opened or used.
Perishable goods, such as food items.
Gift cards.
Personalized or custom items.
Digital products or downloads.
Damaged or Defective Items
If the item you received is defective or damaged, please contact us immediately. We will assist you in processing a return or exchange at no additional cost. We may require photos of the damaged or defective item to proceed with the claim.
Late or Missing Refunds
If you have not received your refund after the designated processing time, please check your bank account or credit card statement. If the refund is not reflected, contact your bank or credit card company, as there may be a processing delay. If you have followed these steps and still have not received your refund, please reach out to us for further assistance.
Cancellation Policy
You may cancel an order within 24 hours of placing it. After this period, your order may have already been processed for shipping, and cancellation may no longer be possible. Please contact us as soon as possible if you need to cancel an order.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact us:
Email: info@sprittopin.com
Phone: (606) 348-0234
Address: 469 Murl Rd, Monticello, Kentucky
Website: sprittopin.com
We are here to help and ensure you have a pleasant shopping experience with Sprittopin. Thank you for choosing us!