Shipment Policy

Effective Date: January 6, 2025

At Sprittopin, we strive to deliver your orders quickly and securely. Our shipment policy outlines the terms and conditions related to shipping products ordered through our website. By purchasing from Sprittopin.com, you agree to abide by the terms set forth in this policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit the needs of our customers:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-4 business days.
  • Express Shipping: Next-day delivery (available for certain locations).
  • International Shipping: Delivery time varies depending on the destination.

Delivery times are estimates and may vary based on location, order volume, and any unforeseen circumstances such as weather delays or customs processing for international orders.

2. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, the size and weight of your order, and the delivery destination. We offer free standard shipping on orders over a specified amount (check the website for current promotions). Shipping fees will be clearly displayed at the time of checkout before you confirm your purchase.

3. Processing Time

All orders are processed within 1-2 business days after payment verification. Please note that orders placed on weekends or public holidays may experience slight delays in processing. We will notify you if there is a delay in processing your order.

4. Shipping Address

Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete address information. If an error is made in the address details, please contact us immediately so that we can correct the information before your order is shipped.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this tracking number to monitor the progress of your delivery. Tracking information will be updated by the carrier, and you will be able to follow your package as it makes its way to you.

6. Shipping Restrictions

We currently offer shipping to most regions within the United States and selected international destinations. However, there may be certain locations where we are unable to ship due to shipping restrictions or other logistical reasons. If your order cannot be shipped to your specified address, we will notify you promptly and offer a refund or suggest alternative options.

7. International Shipments

For international orders, shipping times and fees will vary based on the destination country. Additionally, international customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in their country. These fees are not included in the shipping charges and will be billed directly to the recipient by the customs authority.

We recommend that international customers check with their local customs office for more information on import regulations and potential fees.

8. Delayed Shipments

While we strive to ensure timely deliveries, there are occasions when shipments may be delayed due to factors beyond our control, such as adverse weather conditions, customs processing (for international shipments), or logistical challenges. If your order experiences a delay, we will notify you as soon as possible and provide an updated delivery estimate.

9. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us within 7 days of receiving your tracking number. We will work with the carrier to resolve the issue, file claims if necessary, and either replace the item or issue a refund based on the circumstances.

10. Returns on Shipping Errors

In cases where the shipping error was on our part (e.g., wrong items or damaged goods), we will cover the cost of return shipping and provide a full refund or replacement. Please refer to our Refund and Returns Policy for more details on how to initiate a return.

11. Customer Service

If you have any questions or concerns about your shipment, please do not hesitate to reach out to our customer service team: